Shipping and handling

Free shipping

We always offer free shipping with home delivery to Sweden and the rest of the Nordic countries (Norway, Finland, Denmark). We also send to Germany, Poland, Estonia, Latvia and Lithuania And the rest of EU, and besides USA, Canada, UKand Switzerland. Delivery all the way to the door via Postnord, DHL, UPS or Schenker, Depending on the postal code. Regardless of delivery terms, all ordered orders are delivered from warehouse to final destination usually within 2-4 working days. As your package approaches your city, you will be contacted by a shipping agent for booking time for home delivery or pickup. You can choose to leave the package at your door even if you do not at home. You can also pick up the package yourself if you wish. The contents of the package are not visible on the outside, nor is our logo or other text that can reveal the content.

Express delivery

In our collection Express delivery we offer many different dolls with fast delivery. Normal delivery time is 2-4 working days and we send the dolls from either our own warehouse in Borlänge Or from partners' EU stocks. If orders are placed before 13:00 then delivery can usually be implemented the day after if it is one doll we have at home in Borlänge. We usually send with DHL, UPS Or tnt.

Delivery from factory

Note! There are rogue stores that market specially adapted brand dolls with fast delivery (3-5 days) after production time. This is scam straight off as all dolls are manufactured in China and it obviously takes a lot longer than a few days to send a doll. 3-5 weeks is what applies to normal delivery from all makes (after production), ie not 3-5 days.

If you ordered a customized doll or one doll We do not have for express delivery, so in most cases the doll is sent directly from the factory. Basically all factories that manufacture sex dolls Located in China. Normal delivery time from China is 3-5 weeks. We can also offer flight delivery from China which takes about 1-2 weeks but costs SEK 3000 extra. In most cases it is UPS that handles the delivery. When the package is sent, we will update your order with tracking no. While the package is under delivery in Asia, info will not be updated. Forrst When the package is in the EU, the information is updated. We write this precisely because we get a lot of mail from customers wondering why not UPS Updates delivery info more.

Note!It doesn't help to nag on us or UPS If delivery from factory is slow or that you want more info about exactly where in Asia the package is. We receive many emails from expectant customers who want to know the status of their delivery every week. Neither we nor UPS can see exactly where the package is under delivery from factory. We wererstyears that you are expectant, a little impatient and maybe worried as dolls are expensive exclusive products. But, No package disappears, we have sent 1000's of dolls from China and not a single doll have been distorted by the road or stuck somewhere. Should this be assumed, it is obviously we at Docklandet that takes responsibility and ensures that you get a new doll Or your money back! If a delivery gets stuck for a long time in a customs check then we or manufacturers can send a new doll, So we take care of the other doll once it has been completed in customs. But it is very unusual for this to happen.

Customs

You pay no customs duty on your sex doll. All our dolls with express delivery will be sent from our warehouse in Borlänge Or from another EU layer. There is no risk that any of our dolls with fast delivery will get stuck in customs. However, checks can be done on shipments sent from the factory in China and then delivery can be delayed 1-3 weeks.Shipments sent directly from factory/China are always sent together in a container. This means that your package is sent under our company name to begin with and not in your name. Thus, in case of any control in customs, it is we (Docklandet) who stands as a recipient and not you as a customer. Forrst When the package arrives in the EU, it is passed on to you. We have paid customs and tax in advance and are included in the doll's price!

However, for our customers outside the EU, other conditions apply to shipping and customs. Customers from Norway and Switzerland, among others, have to pay a customs/VAT fee according to their countries' customs office just as these countries are outside the EU. This applies to orders that are sent both from warehouse in Europe and from factory in China. Because of this, factory orders are sent with express shipping from China: You are responsible for VAT when you import the package but do not have to pay extra for faster delivery. Delivery time will then normally be 12-15 days.

Shipping damage

In case of damaged goods due to transport, you must document the damage and report this immediately to the shipping company that delivered your item. Then contact us at Docklandet viainfo@docklandet.se. It is extremely unusual for dolls to be damaged during delivery, they are well packaged.

Get yourself

You can pick up a yourself doll With us I. Borlänge If you wish. Of course, it is good to look and feel the doll before buying. We have very many in stock and also set up with us in Borlänge. It is also possible to order a doll To our address and pick up on site! If you wish for this, then enter a comment about it in the message field at the far end of the product page.

Track packages;

Depending on who delivers, there are different services to follow your shipment. There is a good page that collects tracking info from various transport companies that we often use;www.parcelsapp.com/en/tracking